What you will learn
Business strategy
- Identify your goals and evaluate business challenges and opportunities
- Understand industry trends as they affect dentistry and your practice
- Consider numerous ways to reduce your costs
- Appreciate all the pros and cons of new technology
Accounting/finance
- Assess your own practice, and identify and measure Key Performance Indicators
- Determine what your practice is worth
- Interpret your Financial Statements to uncover hidden costs
- Evaluate cost structures and cash flow
Leading people
- Broaden your understanding of effective leadership
- Build a culture that reflects your strategy and values
- Design an effective performance management and reward system
- Address one-on-one challenges; lead others to lead themselves
Operations
- Identify what drives efficiency in your practice
- Streamline your service operations
- Understand cost drivers in your service
- Design your operations to meet your strategy
Services marketing
- Understand what drives patient behaviour and how patients evaluate your practice
- Identify problem areas in service delivery that frustrate both patients and staff
- Implement techniques to measure patient perceptions and satisfaction
- Improve service delivery to increase patient satisfaction and staff morale
Special features
In addition to formal instructional sessions, the program includes prominent guest speakers on topics such as Personal Wealth Management, Investment Strategies and other areas critical to personal and professional success.
"I have never found a course like this available for dentists and their team members. It is unique and informative. The course exceeds all expectations and delivers material and, most importantly, effective tools to improve all aspects of dental practice management. It covers everything they don’t teach at dental school but is so important in creating a successful dental practice and a delightful career."
Price & cancellation policy
Price
The price for the complete program is $6,750. Additional participants registering from the same office will receive a 15% discount.
Cancellation policy
All cancellation requests must be made in writing.
- Between registration and 60 days prior to the first day of module 1; $500
- Between 60 and 30 days prior to the first day of module 1; $50% refund
- Between 30 and 1 day prior to the first day of module 1; no refund
Substitutions are welcome. If you cannot attend, substitutions are permitted any time up to and including the first day of the program.
Your instructors
Dr. Jim Armstrong
Dr. Anthony Boardman
Dr. Mahesh Nagarajan
Scott Sinclair
Dr. Timothy Silk
Amy Stanley
Amy Stanley, an adjunct professor in the Organizational Behaviour and Human Resources Division at UBC Sauder School of Business, brings her extensive expertise to Executive Education, focusing on essential business skills, performance management, and leadership development.
With over 20 years of experience in HR, Amy’s executive coaching is deeply rooted in her career journey. Infusing her teaching with humility, humour and realism, she believes that preparing professionals to navigate the challenges and opportunities of the workplace is key to their success.
Amy’s professional background spans HR roles in London (UK) and Vancouver, including eight years as an HR Manager in the Department of Medicine at UBC. Additionally, she held the position of Program Head for the Human Resource Program at BCIT. Amy also manages her own leadership development business, specializing in conflict resolution and optimizing relationships with peers and teams. Her diverse global client list includes a range of industries from business and finance, to government and education.
In her capacity as Adjunct Professor at UBC Sauder, Amy lectures in organizational behaviour, leadership and other HR courses at both undergraduate and graduate levels.
Amy holds an MSc in International Human Resource Management from Kingston University and a BA in Sociology from the University of Liverpool. She became a Certified Executive Coach through Royal Roads University and was awarded Associate Certified Coach status from the International Coach Foundation.
[Executive Education Programs] Mini-MBA: Essential Business Skills, Essential Management Skills, Managing Performance
Register Now
-
Have a question?
Our team is happy to help.
-
Get in touch
604.822.8400 or 1.800.618.3932
exec.ed@sauder.ubc.caVisit our contact page for more information
Stay in touch
Join our mailing list to receive relevant program updates and exclusive event invitations.