Danielle van Jaarsveld
AB (Princeton), MS, PhD (Cornell)
E.D. MacPhee Professor of Management
Division Chair, Organizational Behaviour & Human Resources Division
Selected publications
- Walker, D., Kim, S. K., van Jaarsveld, Danielle D., Restubog, S., Marrone, M., Medipour, A., and Lagjos, C. (2023). It takes two to tango: A multidisciplinary bibliometric review across six decades of dyadic service encounter research. Journal of Service Management, 34 (5): 970-994.
- Subramony, M., van Jaarsveld, Danielle D., Nguyen, H., Groth, M., & Solnet, D. (2023). Frontline service employee research: integration of systemic literature reviews and recommendations for future scholarship. Journal of Service Management, 34(5), 829-842.
- Liu, Xiangmin, van Jaarsveld, Danielle D., and Yoshio Yanadori. (2022). Customer Aggression, Employee Voice, and Quit Rates: Evidence from the Frontine Service Workforce.
- van Jaarsveld, Danielle D., Walker, D. David, Restubog, Simon, Skarlicki, Daniel, Chen, YueYang, and Pascale Frické. (2021). Unpacking the relationship between customer (in)justice and employee turnover outcomes: Can fair supervisor treatment reduce employees’ emotional turmoil? Journal of Service Research.
- Li, Y., Wang, M., van Jaarsveld, Danielle D., & Ma, D. (2018). From Employee-experienced high involvement work system to innovation: An emergence-based human resource management framework. Academy of Management Journal.